FAQs - Jewel Wares

Frequently Asked Questions

1. Are your products genuine?

Yes, we guarantee the authenticity of all our jewelry and watches. Each item is sourced from reputable suppliers.

2. What is your return policy?

We offer a 30-day money-back guarantee. If you're not satisfied, you can return the product for a full refund.

3. How fast is your shipping?

We provide fast worldwide shipping. Delivery times vary, but you can expect your order within 8-15 business days.

4. Can I track my order?

Yes, tracking information will be provided once your order is shipped. You can monitor its progress in real-time.

5. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods to ensure a seamless shopping experience.

6. Is customer support available 24/7?

Absolutely! Our dedicated support team is available 24 hours a day, 7 days a week to assist you with any queries.

7. Are the prices inclusive of taxes?

Yes, all prices displayed on our website are inclusive of applicable taxes. No hidden fees!

8. Can I modify or cancel my order?

Orders can be modified or canceled within 24 hours. Contact our support team for assistance.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale pricing and bulk discounts. Contact us for more information on bulk orders.

10. How do I care for my jewelry and watches?

Refer to our care guide for detailed instructions on maintaining the quality and appearance of your items.

11. What if my item arrives damaged?

Contact our support team immediately with photos of the damaged item, and we'll arrange a replacement.

12. Do you ship to PO boxes?

Yes, we can ship to PO boxes. Please provide accurate details during the checkout process.

13. Can I change my shipping address after placing an order?

Unfortunately, we cannot change the shipping address once the order is confirmed. Double-check before finalizing your purchase.

14. How do I apply a discount code?

Enter your discount code during the checkout process, and the applicable discount will be applied to your order.

15. What if I have a specific question not covered here?

Contact our 24/7 support team, and we'll be happy to assist you with any additional queries or concerns.